Pet Care Privacy Policy for Wheaton Companion Pet Care

 Privacy Policy for Wheaton Companion Pet Care Effective Date: June 8, 2026

Wheaton Companion Pet Care ("we," "us," or "our") respects your privacy. This policy explains how we collect, use, and protect your information when you visit our website or use our pet care services in Wheaton, IL. To ensure the highest level of organization and security,  we utilize the Precise Petcare system to manage client accounts, scheduling, and pet profiles. By using our services, you acknowledge that your information will be processed through this professional management platform.

Information We Collect
We collect information you provide directly to us, including:

• Contact Information: Name, email, phone number, and home address (for service visits).
• Pet(s) Details: Name, breed, medical history, vaccination records, and behavioral traits.
• Payment Data: We use third-party processors to handle payments; we do not store your full financial details on our servers.

Use of Your Information
We use your data to:

• Schedule and provide walking and pet care services.
• Send "report cards," photos, and updates about your pet’s well-being.
• Process billing and maintain business records.
•  We may use your provided contact information to follow up with you after submitting an initial contact form or service request via call, email or SMS text message. 

Email Communications
When you provide your email address, we use it to send service updates, "pet report cards," and billing invoices. We may occasionally send newsletters or promotional offers about our local services. You can "opt-out" of marketing emails at any time by clicking the "unsubscribe" link at the bottom of the email or by contacting us directly. Please note that even if you opt-out of marketing, we will still send essential "transactional" emails regarding your scheduled pet care.

Text (SMS) Communications
By providing your mobile number and opting in, you consent to receive text messages from us regarding your pet’s care (such as arrival/departure alerts, photos, or emergency update.

Data Sharing

• Customer data is not shared with 3rd parties for promotional or marketing purposes.

• Mobile opt-in and consent are never shared with anyone for any purpose. Any information sharing that may be mentioned elsewhere in this policy excludes mobile opt-in data.

Wheaton Companion Pet Care LLC Messaging 

Terms and Conditions

1. The messaging program consists of general conversational messaging to answer questions and provide support to customers, promotional offers or discounts, any promotion of your products/services.

2. You can cancel the SMS service at any time. Just text 'STOP' to the phone number from which you received messages. After you send the SMS message 'STOP' to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

3. If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at:

Email: wheaton@wheatonpetcare.com

Phone: (630)473-9225

4. Carriers are not liable for delayed or undelivered messages.

5. As always, message and data rates may apply for any messages sent to you from us and to us from you. Message frequency will vary based on communication needs. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

6. If you have any questions regarding privacy, please read our privacy policy contained in the rest of this document/page.

If you would like to receive Informational text message communications from Wheaton Companion Pet Care LLC, from +16304739225, you can sign up by texting Start or WCPC to +16304739225.

Message frequency varies and may include responses to messages you send us, as well as information relevant to your relationship with us. Message and data rates may apply. You can opt-out of messaging at any time by replying STOP. For assistance, reply HELP.

If you would like to receive Marketing text message communications from Wheaton Companion Pet Care LLC, +16304739225, you can sign up by texting WCPC to +16304739225.

Message frequency varies and may include discount codes, special deals or texts promoting our products/services. Message and data rates may apply. You can opt-out of messaging at any time by replying STOP. For assistance, reply HELP.

Message and Data Rates May Apply

Our privacy policy and messaging terms and conditions are available at https://wheatonpetcare.com/privacy-policy for more information.

Pet Photo & Social Media Policy
We love sharing the joy of our companions! We may take photos or videos of your pets during our visits for:

• Private updates sent directly to you.
• Marketing on our website or social media (only with your express consent).
• We will never include your full name, home address, or sensitive location details in public posts.

Children Under 16

Our services and website are intended for adults (pet owners). We do not knowingly collect or solicit personal information from children under the age of 16. If we learn that we have collected personal information from a child under 16 without verified parental consent, we will delete that information as quickly as possible. If you believe a child under 16 has provided us with data, please contact us immediately.  

Sharing & Security
We do not sell your personal information. We only share data with essential service providers (like scheduling software) or if required by law. We implement reasonable security measures to protect your data as required by the Illinois Personal Information Protection Act (PIPA).

Tracking User Behavior
We may track user behavior on our website to better understand how visitors use our site and to improve our services. This tracking helps us ensure that Wheaton pet parents can easily find the information they need. You can manage your tracking preferences through your browser’s cookie settings. 

Third-Party Sharing

We value your trust and do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your information with trusted third parties in the following limited circumstances:

• Service Providers: We share data with third-party vendors who help us run our business, such as payment processors (e.g., Stripe/PayPal), scheduling and pet-management software, and website hosting services (e.g., GoDaddy). These partners are only permitted to use your data to perform these specific tasks for us.
• Safety and Emergencies: In the event of a pet emergency, we may share relevant information (such as medical history or your contact details) with your designated emergency contact or a local veterinarian (such as Wheaton Animal Hospital) to ensure your pet receives immediate care.
• Legal Requirements: We may disclose information if required to do so by law, such as to comply with a subpoena or similar legal process in the state of Illinois.
• Business Transfers: If Wheaton Companion Pet Care is sold or merged with another local business, your information may be transferred as part of that professional transition, but you will be notified of any such change.

External Data Storage Sites
We may store your data on servers provided by third-party hosting vendors with whom we have contracted. This includes cloud-based storage services and pet-management platforms used to maintain schedule accuracy, pet health profiles, and service history. These external sites are chosen for their commitment to data security and industry-standard encryption.

Your Rights & The Right to Deletion
You have the right to access, update, or request the permanent deletion of your personal information and pet records at any time. To exercise this right, please contact us at (wheaton@wheatonpetcare.com). Please note that we may not be able to comply with requests to delete your personal information if it is necessary for legitimate business or legal purposes, including, but not limited to:

• Completing a transaction for which the personal information was collected.
• Fulfilling the terms of a written warranty or service agreement.
• Detecting security incidents or protecting against malicious, deceptive, or illegal activity.
• Complying with the Illinois Personal Information Protection Act (PIPA) or other legal obligations.
• Meeting internal record-keeping requirements for tax or insurance purposes.

Changes to This Statement
Wheaton Companion Pet Care reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, by placing a prominent notice on our site, and/or by updating any privacy information on this page. Your continued use of the Site and/or Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

Contact Us

If you have any questions about this policy, our personable approach to pet care, or do not believe we have adhered to this statement please reach out to us at or for help, contact Wheaton Companion Pet Care LLC at 630-473-9225 or email wheaton@wheatonpetcare.com 

We do not transfer or disclose SMS registration data to any external organization except as required by law. We maintain administrative, technical, and physical safeguards to prevent unauthorized access, use, or sharing of user data.